Privacy Policy Statement

Privacy Policy

Below we provide detailed information about the handling of your personal data, your rights and the processing of your data within our online shop.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a webpage is accessed, the web server automatically stores a so called server log file which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred and the requesting provider, and documents the access.

This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the website and improving our services. This serves to safeguard our legitimate interests pursuant to Article 6 Paragraph 1 Sentence 1 Letter f GDPR. All access data is deleted no later than seven days after the end of your visit.

Hosting

The services for hosting and displaying the website are partly provided by our service providers within the framework of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided on this website are processed on the servers of our service providers.

2. Data Processing for Contract Fulfillment and Contact Requests

2.1 Data Processing for Contract Fulfillment

For the purpose of contract fulfillment, including inquiries regarding warranty claims, service disruptions and statutory update obligations pursuant to Article 6 Paragraph 1 Sentence 1 Letter b GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked accordingly because this information is required for contract fulfillment.

After complete fulfillment of the contract, your data will be restricted for further processing and deleted after the expiry of tax and commercial retention periods pursuant to Article 6 Paragraph 1 Sentence 1 Letter c GDPR unless you have expressly consented to further use or further legally permitted use of data is reserved.

Merchandise Management System

For order and contract processing, we use merchandise management systems from external service providers. Our service providers act on our behalf within the framework of order processing.

2.2 Customer Account

If you choose to open a customer account and provide your consent pursuant to Article 6 Paragraph 1 Sentence 1 Letter a GDPR, we use your data to create the customer account and store your information for future orders. Your customer account can be deleted at any time.

2.3 Contact Requests

As part of customer communication, we collect personal data for processing your inquiries pursuant to Article 6 Paragraph 1 Sentence 1 Letter b GDPR when you voluntarily provide it to us through contact forms, email or other communication channels.

3. Data Processing for Shipping Fulfillment

For the fulfillment of the contract pursuant to Article 6 Paragraph 1 Sentence 1 Letter b GDPR, we pass your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

4. Data Processing for Payment Processing

When processing payments in our online shop, we work with technical service providers, banks and payment service providers.

4.1 Data Processing for Transaction Handling

Depending on the selected payment method, we transfer the data required for payment processing to technical service providers, banks or the selected payment service provider, insofar as this is necessary for payment processing. This serves the fulfillment of the contract pursuant to Article 6 Paragraph 1 Sentence 1 Letter b GDPR.

4.2 Fraud Prevention and Optimization of Payment Processes

Where applicable, we provide additional data to further service providers so that they can carry out fraud prevention measures and optimize our payment processes together with the data required for payment processing. This is based on Article 6 Paragraph 1 Sentence 1 Letter f GDPR.

5. Cookies and Other Technologies

5.1 General Information

To make visiting our website attractive and to enable certain functions, we use technologies including so called cookies. Cookies are small text files that are automatically stored on your device.

Some cookies are deleted after the browser session ends. Others remain on your device and allow us to recognize your browser during your next visit.

5.2 Protection of Privacy on End Devices

When using our online services, we employ strictly necessary technologies in order to provide the telemedia service expressly requested by you. For functions that are not strictly necessary, we require your consent.

5.3 Subsequent Data Processing

We use technologies that are essential for the use of certain functions on our website, for example for the shopping cart function. During this process, IP address, time of visit, device and browser information, as well as information about the use of our website are processed.

The cookie settings for your browser can be found via the following links: Microsoft Edge, Safari, Chrome, Firefox, Opera.

If you have consented to the use of certain technologies, you may withdraw your consent at any time.

6. Social Media

6.1 Social Plugins from Facebook, Instagram and WhatsApp

Social buttons are used on our website which are integrated solely as HTML links. Only when clicking on a button does the website of the respective social network open in a new browser window.

6.2 Our Online Presence on Facebook and Instagram

Provided that you have given your consent to the respective social media operator, data will be processed for market research and advertising purposes when visiting our online presence. Pseudonymous user profiles may be created and cookies may be set.

Further information can be found in the privacy notices of the providers: Facebook and Instagram.

6.3 Communication via WhatsApp Business

For communication with customers, we use WhatsApp Business provided by WhatsApp Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland. During this process, telephone number, name, profile picture, message content and metadata may be processed.

Processing is carried out on the basis of your consent pursuant to Article 6 Paragraph 1 Letter a GDPR or for the performance of a contract pursuant to Article 6 Paragraph 1 Letter b GDPR. You may withdraw your consent at any time.

Further information: WhatsApp Privacy Policy

7. Contact Options and Your Rights

7.1 Your Rights

As a data subject, you have the following rights in particular:

• Right of access pursuant to Article 15 GDPR
• Right to rectification pursuant to Article 16 GDPR
• Right to erasure pursuant to Article 17 GDPR
• Right to restriction of processing pursuant to Article 18 GDPR
• Right to data portability pursuant to Article 20 GDPR
• Right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR

7.2 Contact Options

If you have any questions regarding the collection, processing or use of your personal data, or if you require information, correction, restriction or deletion of data, wish to withdraw consent already granted, or object to a specific use of data, please contact us directly using the contact details provided in our legal notice.